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Shipping & Returns


Returns Policy


30-Day Returns and Exchanges

 
All returns and exchanges must take place within 30 days of the date of purchase.
We do not offer refunds on special order or closeout items.
We will accept exchanges or returns on unworn, unused, and unwashed products. The item(s) returned must be in the same condition as it was received by the customer, and must include the original tags and packaging.

Please return your products to Kwala Racing via USPS ,  or Australia Post, Certified mail insured with tracking capability. (Note, we do not accept COD's)

Ship all returns and exchanges to:

Kwala Racing Returns Department
P.O Box 1045
Noosaville B.C, Queensland, Australia 4566

Please include a copy of your invoice with your return product(s) along with the reason for your return.
A refund will be issued to the credit card used to place the original order.
Please allow 2-3 weeks for your credit card refund to be processed.
If an item is being returned, which qualified for free shipping, the shipping cost will be deducted from the refund or exchange amount.
If the item returned is not in the original packaging, a 20% re-stocking fee will apply, since the item can only be resold at discount.

 

  

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations without a requested quote on freight from the customer providing address details to Kwala racing.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram/pound.